Refund policy
Return & Refund Policy
Last updated: September 14, 2026
30-Day Money-Back Guarantee
If your HOUND & PINE The Walk Bottle (P001) is not the right fit for you, you may return it within 30 days of the delivery date for a full refund of the product price.
How to Start a Return
Email support@houndandpine.store or call/WhatsApp +1 (310) 626-1699 with your order number and the email address used at checkout. Our team typically responds within 1-2 business days and will send you return instructions.
Eligibility
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. A receipt or proof of purchase (your order number) is required.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days. Please note it can take additional time for your bank or card issuer to post the refund.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective, in which case we will provide a prepaid return label or arrange a replacement at no extra cost.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@houndandpine.store with your order number and photos of the item, and we will arrange a replacement or refund.
Exchanges
Need a different style? Contact support@houndandpine.store and we will help arrange an exchange, subject to availability.
Late or Missing Refunds
If more than 10 business days have passed since your refund was approved and you have not received it, please contact us at support@houndandpine.store.
Contact Us
HOUND & PINE is owned and operated by DASONS FL USA LLC, a U.S. business.
Email: support@houndandpine.store
Phone / WhatsApp: +1 (310) 626-1699
For BIRCH AND KIND Barrel Smoke Kit for Two return questions, email contact@birchandkind.com with your order number.